Airend Warranty Program

Ever wished for a safety net under your air compressors?

Imagine a world where you can operate your equipment without worrying about unexpected breakdowns or costly repairs. Well, that world exists, and it's just a click away. As a recognized leader, we continually strive to improve customer satisfaction and service efficiency.

Welcome to CRU AIR + GAS's Sapphire Airend Warranty Program, designed to give you extra peace of mind; this program ensures your air compressors' long-term performance and reliability. With our Sapphire Airend Warranty program, we've got you covered so you can focus on what you do best. Read on to learn how we can give you peace of mind with our Airend Warranty Programme.

Airend Warranty Program by CRU AIR + GAS

As an incentive for new clients to sign CRU AIR + GAS Service Agreements, we offer an extended Airend Warranty Program that will last as long as the customer maintains an active/current service agreement with CRU AIR + GAS. As one of the leading Airend Warranty Service Providers, the warranted machine(s) must perform the purpose and function they were designed for when used, serviced, and maintained per the original equipment manufacturer’s instructions and specifications. If the customer’s Airend fails to perform as warranted in our Air Compressor Warranty Programs, CRU AIR + GAS will – at its option – repair or replace the Airend as indicated and upon the terms and provisions set forth below.

Airend Warranty Service Providers – Your Comprehensive Coverage with CRU AIR + GAS

Airends are covered under warranty in our Sapphire Air End Extended Warranty on new customers’ compressors as long as the customer maintains an active service agreement with CRU AIR + GAS and keeps their account paid within CRU AIR + GAS’s payment terms.

Before diving into the specifics of our Sapphire Airend Warranty Program, it's essential to understand some key terms that shape our coverage. As one of the leading Airend Warranty Service Providers, these conditions lay the foundation for CRU AIR + GAS's commitment to your long-term satisfaction and explain in detail how we back the quality of our products. Below are the terms and conditions of our comprehensive Airend Warranty Programme. Please read them carefully.

Conditions for Validity of Warranty

Your Air Compressor Warranty Program will only be applicable if the following conditions are met:

Requirements for Coverage

  • A pre-contract qualification inspection is conducted by an authorized CRU AIR + GAS service technician and approved by a CRU AIR + GAS Service Manager.
  • Only CRU AIR + GAS synthetic lubricant and GE (Genuine Equivalent) parts are utilized for the entire contract duration.
  • All repairs of a warranty nature are executed exclusively by CRU AIR + GAS.
  • Scheduled maintenance, including Routine oil analysis, is performed as specified in your CRU AIR + GAS Service Agreement.
  • An authorized CRU AIR + GAS service technician conducts continuous service and maintenance to monitor Airend's condition.
  • CRU AIR + GAS reserves the right to repair or replace the proven defective airend.
  • For any warranty claim, all the terms of this warranty policy will apply without regard to the length of the applicable warranty.

Parts Not Covered

  • Rotor shaft seals, O-rings, and other components listed are considered standard-wearing parts and are not included in this Air Compressor Warranty Program.

Extent of Coverage

  • The warranty policy shall cover Airend's parts and labor for repairs conducted during regular business hours.

Note: Removal and reinstallation costs will be charged separately during service.

Warranty Limitations

  • The benefits of this warranty shall be to the first owner or commercial user only and cannot be transferred.
  • CRU AIR + GAS shall not be liable for any loss of profit, loss of production, loss of income or contract, loss of goodwill, or for indirect consequential or incidental loss or damage of any kind whatsoever.
  • In no event shall CRU AIR + GAS be liable for any claims or loss having a value higher than the value of the working compressor Airend at the time of failure.
  • The warranty expressly set forth herein is the only warranty provided by CRU AIR + GAS concerning its products, and CRU AIR + GAS expressly denies and disclaims all other warranties, either expressed or implied, and specifically disclaims any implied warranty of merchantability or fitness for a particular purpose.
  • CRU AIR + GAS will not be responsible for replacing other machine components damaged due to Airend failure or contamination of the lubricant or filters.

Claim Process

  • To initiate a warranty claim, please contact our customer service following the procedures outlined in your service agreement.

Exclusions and Exceptions

  • Warranty will be void under conditions such as non-conformity to the CRU AIR + GAS service agreement or unauthorized repairs.
  • Your warranty will be invalidated if:
    • Failure to comply with the warranty conditions unless stated otherwise in writing by CRU AIR + GAS.
    • Unauthorized repair work on the compressor unit.
    • Breach of the CRU AIR + GAS Service Agreement.
    • Airend failure due to abnormal operating conditions, negligence, or accidents.
    • Maintenance is conducted by anyone other than an authorized CRU AIR + GAS service technician.

Duration of Warranty

This warranty remains active as long as the customer maintains an active/current service agreement with CRU AIR + GAS.

Force Majeure

CRU AIR + GAS is not liable for failure to perform the company’s obligations if such a failure is a result of Acts of God (including but not limited to fire, flood, earthquake, storm, hurricane, or other natural disasters), war, invasion, an act of foreign enemies, hostilities (regardless of whether war is declared), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalization, government sanction, blockage, embargo, labor dispute, strike, lockout or failure of electricity or telephone service (including blackouts or brownouts).

Disclaimer

This warranty policy may be updated from time to time. Always refer to the most recent version for the most accurate information.

Questions?

If you have any questions about Air Compressor Warranty Programs, please Contact Us. Learn more about how our Sapphire Airend Extended Warranty can benefit you. Contact CRU AIR + GAS today.

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